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The technology to achieve more

Our mission is to provide our valued clients with cost-effective managed IT services, software solutions and seamless implementation of advanced technologies.

Our Organization
i-Tech Support, Inc is different from other firms because we realize that our success is directly related to the quality of the service we provide and the quality of the relationships we establish with our clients. Our business model is based solely on the concept of superior customer service, quality, and reputation. We cannot be successful without a firm foundation of values and a set of clear expectations to guide who we are as a company, who we are as individuals and what we expect of each other. We believe in clear expectations. Our relationships, whether with employees, business partners or clients are stronger and more beneficial as a result of setting expectations for how we interact with others.

Open Positions

Systems Engineer

Systems Engineer

Job Title: Systems Engineer

Business Unit: Managed Services

Reports to: Director of Operations

FLSA Status: Exempt

Summary
This position maintains datacenter technology networks. This includes virtualization, client/server, storage area network, backup and disaster recovery technologies based on industry best practices. Requirements also include providing systems engineering best practices and support for the organization by performing the duties listed below.

Roles and Responsibilities

  • Work with the Managed Services group to identify technical requirements of current and future datacenter technologies for deployment.
  • Support datacenter technology solutions based on industry best practices.
  • Serve as escalation point for managed services business unit.
  • Operational support of datacenter strategies and architectures.
  • Perform systems analysis and recommended improvements for managed services clients.
  • Develop detailed documentation of deployed systems.
  • Provide quality assurance documentation review and peer review for managed services clients.
  • Develop and maintain solid relationships with clients, prospective clients and other staff members.
  • Maintain department approved training, mentoring, and certification per company standards.
  • Perform other tasks and duties as assigned by supervisor.

Qualifications and Skills

  • Experience in configuration (including build from scratch) and administration of VMware based virtualized infrastructure including VMware vSphere and vCenter technologies.
  • Systems engineering and administration in a Microsoft environment including Microsoft server and messaging technologies.
  • Knowledge of legacy Microsoft technologies for migration purposes required.
  • Cisco UCS and storage technologies as it pertains to UCS deployment within a datacenter.
  • Virtualized desktop infrastructure experience is preferred.
  • VMware VCP 4+ required.
  • Microsoft certifications on Windows platform required. Expert certifications preferred.
  • Additional certifications (i.e., NetApp, HP, Dell, Cisco, Veeam preferred.
  • Education and Experience Requirements
  • Bachelor’s degree (B.A. or B.S.) from accredited institution; or equivalent combination of education and experience.
  • Minimum of five (5) years experience in datacenter environments, including engineering (hardware and software), security practices, design, planning and implementation.

Communication and Reasoning Skills

  • Must be able to communicate professionally to clients and management both verbally and in writing.
  • Must be willing to work in a strong team environment.
  • Must be able to work independently and complete work within specified deadlines.
  • Excellent problem solving, debugging and troubleshooting skills.
  • Strong analysis and organizational skills are imperative with demonstrated capability for problem determination and resolution.
  • Must be able to effectively handle tickets simultaneously and properly prioritize client issues and needs.
  • Professionalism, attention to detail and a positive, customer-focused attitude are imperative.
  • Strong aptitude and the ability to pick up new technologies quickly, adapting to the changing market.
Senior Network Engineer

Senior Network Engineer

Job Title: Senior Network Engineer

Business Unit: Professional Services

Reports to: Director of Operations

FLSA Status: Exempt

Summary
This position leads network, security and datacenter deployment projects based on industry best practices. Requirements also include providing network engineering solutions and support for the organization by performing the duties listed below.

Roles and Responsibilities

  • Work with the Professional Services group to identify technical requirements of current and future networking, security and datacenter technologies for deployment
  • Implement & support network, security and datacenter solutions based on industry best practices
  • Serve as escalation point for managed services business unit
  • Development of networking, security and datacenter strategies and architectures
  • Performing network readiness and current state network, security and datacenter assessments
  • Develop network, security and datacenter designs based on the latest Cisco advanced technologies
  • Develop detailed documentation of deployed systems
  • Provide quality assurance documentation review and peer review on projects
  • Develop and maintain solid relationships with clients, prospective clients and other staff members including working closely with Project Manager
  • Participate in project planning and design work sessions as needed
  • Provide timely updates on project status and adhere to project schedule as defined by the Project Manager
  • Maintain department approved training, mentoring, and certification per company standards.
  • Perform other tasks and duties as assigned by supervisor

Qualifications and Skills

  • Experience in configuration (including build from scratch) and administration of Cisco’s IOS based switch platform, Cisco routers, Cisco ASA, Cisco UCS and storage technologies as it pertains to UCS deployment within a datacenter
  • WAN and LAN QOS experience
  • Cisco CCNA required
  • Additional certifications (i.e., CCDA, CCNP, CCIE) preferred
  • Education and Experience Requirements
  • Bachelor’s degree (B.A. or B.S.) from accredited institution; or equivalent combination of education and experience
  • Minimum of five (5) years experience in network environments, including engineering (hardware and software), security practices, design, planning and implementation of LANs and WANs

Communication and Reasoning Skills

  • Must be able to communicate professionally to clients and management both verbally and in writing
  • Must be willing to work in a strong team environment
  • Must be able to work independently and complete work within specified deadlines
  • Excellent problem solving, debugging and troubleshooting skills
  • Strong analysis and organizational skills are imperative with demonstrated capability for problem determination and resolution
  • Must be able to effectively handle multiple projects simultaneously and properly prioritize client issues and needs
  • Professionalism, attention to detail and a positive, customer-focused attitude are imperative
  • Strong aptitude and the ability to pick up new technologies quickly, adapting to the changing market

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is constantly required to sit and use hands to type and operate a computer and mouse. The employee is frequently required to talk, hear, bend and twist neck. The employee may be required to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. The employee is required to have a valid driver’s license and be capable of driving long distances. Employee may be required to use their personal vehicle for business purposes.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will spend most of their time in a typical office environment. The noise level in the work environment is usually moderate, but can occasionally be loud. The employee will be exposed to other work environments as needed based on project work at client sites. On occasion, the employee may be required to travel outside the typical i-Tech service area. The employee will be required to work non-standard business hours from time to time for scheduled project or support work. In addition, the employee will have ability to volunteer for on-call rotation to support non-business hour clients. Management reserves the right to assign on-call rotation if needed.

Voice Engineer

Voice Engineer

Job Title: Voice Engineer

Business Unit: Professional Services

Reports to: Project Manager

FLSA Status: Exempt

Summary
This position leads IP telephony and network deployment projects based on industry best practices. Requirements also include providing network-engineering solutions and support for the organization by performing the duties listed below

Roles and Responsibilities

  • Work with the Professional Services group to identify technical requirements of current and future Unified Collaboration and networking technologies for deployment
  • Implement & support unified communications and network solutions based on industry best practices
  • Development of unified communication and network strategies and architectures
  • Performing network readiness and current state telephony and network assessments
  • Develop unified communications and network designs based on the latest Cisco advanced technologies
  • Develop detailed documentation of deployed systems
  • Provide quality assurance documentation review and peer review on projects
  • Develop and maintain solid relationships with clients, prospective clients and other staff members including working closely with Project Manager
  • Participate in project planning and design work sessions as needed
  • Provide timely updates on project status and adhere to project schedule as defined by the Project Manager
  • Maintain department approved training, mentoring, and certification per company standards.
  • Perform other tasks and duties as assigned by supervisor

Qualifications and Skills

  • Experience in configuration (including build from scratch) and administration of Cisco’s Unified Collaboration applications including but not limited to: Communications Manager 8.x – 9.x, Cisco Unity (Legacy), Unity Connection 8.x – 9.x, Cisco Unified Presence 7.x – 8.x, Cisco IM & Presence, Cisco Contact Center Express
  • Experience in the following voice gateway technologies: H323, SIP, MGCP, Cube
  • Experience in configuration (including build from scratch) and administration of Cisco’s Call Manager Express, Unity Express
  • WAN and LAN QOS experience
  • Experience in configuration (including build from scratch) and administration of Cisco’s Catalyst switch platform, Cisco routers and Cisco UCS as it pertains to Unified Communications & Collaboration
  • CIsco Voice certifications required
  • Additional certifications (i.e. CCDA, CCNP Voice, CCIE) preferred
  • Cisco Spam implementation and Support
  • Education and Experience Requirements
  • Bachelor’s degree (B.A. or B.S.) from accredited institution; or equivalent combination of education and experience
  • Minimum of five (5) years experience in unified communications and network environments, including engineering (hardware and software), security practices, design, planning and implementation of LANs and WANs
  • Communication and Reasoning Skills
  • Must be able to communicate professionally to clients and management both verbally and in writing
  • Must be willing to work in a strong team environment
  • Must be able to work independently and complete work within specified deadlines
  • Excellent problem solving, debugging and troubleshooting skills
  • Strong analysis and organizational skills are imperative with demonstrated capability for problem determination and resolution
  • Must be able to effectively handle multiple projects simultaneously and properly prioritize client issues and needs
  • Professionalism, attention to detail and a positive, customer-focused attitude are imperative
  • Strong aptitude and the ability to pick up new technologies quickly, adapting to the changing market

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is constantly required to sit and use hands to type and operate a computer and mouse. The employee is frequently required to talk, hear, bend and twist neck. The employee may be required to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. The employee is required to have a valid driver’s license and be capable of driving long distances. Employee may be required to use their personal vehicle for business purposes.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will spend most of their time in a typical office environment. The noise level in the work environment is usually moderate, but can occasionally be loud. The employee will be exposed to other work environments as needed based on project work at client sites. On occasion, the employee may be required to travel outside the typical i-Tech service area.
The employee will be required to work non-standard business hours from time to time for scheduled project or support work. In addition, the employee will have ability to volunteer for on-call rotation to support non-business hour clients. Management reserves the right to assign on-call rotation if needed.

Our Core Values

  • We adhere to the belief that our success will result directly from helping our clients to succeed.
  • We strive to provide consistent, quality service that far exceeds our client’s expectations.
  • Our client’s needs must be addressed efficiently and with a sense of urgency.
  • Our clients are the reason for our existence.
  • We seek long-term, mutually beneficial relationships with our clients.
  • We believe in treating clients as we would desire to be treated.
  • We pledge to be honest and to live up to our commitments.
  • Honesty, integrity and professionalism are demanded and expected of our employees.
  • We cannot be successful without employees who share these values.
  • We take pride in what we do.
  • We are professionals.
  • We respect each other and understand that our individual success will only result from our combined efforts.
  • We acknowledge and reward positive attitude, effort and outcomes.
  • We believe that work should be fun as well as rewarding.
  • We refuse to be boring.

Employer Paid Benefits

  • Workers Compensation
  • Employee Assistance Program
  • Long Term Disability
  • Paid Time Off
  • Paid Holidays
  • Company Provided Cell Phone(Sales & Technical)
  • Access to Company Vehicles
  • Training and Certification Benefit

Employer Shared Benefits

  • Medical–Florida Blue (3 HMO and 5 PPO options)
  • Medical insurance includes $10K Life Insurance
  • 401K (50% up to 4% Matching)
  • Investment and Retirement Advisory Services

Ethical Standards
i-Tech has a reputation for professionalism, integrity, and fairness, in accordance with the highest ethical standards. As an employee, you enjoy the benefits of that reputation and are obligated to uphold it in every business activity.

Equal Opportunity Employment
Our continued success depends heavily on the full and effective utilization of qualified persons, regardless of race, color, religion, sex, national origin, disability, age, genetic information, marital status or any other protected classes covered by law. We strive to hire, develop, and retain the most qualified people we can find, basing our judgment on each individual’s job-related qualifications, capabilities, and potential.

Accommodation of Disabilities
i-Tech Support offers disability provisions. A reasonable accommodation may be available to help employee perform the essential functions of his or her job. Providing information (which may include information from medical providers) and cooperation with attempts to find reasonable accommodation is essential. We will continue to direct our employment and personnel practices toward ensuring truly equal opportunity for everyone. Therefore, we intend that all matters related to advertising, recruitment, hiring, placement, transfer, training, compensation, benefits, promotions, demotions, layoffs, and all policies of employment be free of discriminatory practices.

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