General FAQs About i-Tech

How long have you been in business?
i-Tech Support, Inc. was established in 1999 in Orlando, FL, and has grown to include physical offices in Tampa and virtual offices throughout the state.

Are your consultants certified?
i-Tech is a Cisco Premier Partner, a Microsoft Gold Certified Partner, and a Citrix Silver Partner, with over 100 years of combined experience on our staff. Experience, certifications and specializations with industry leading technologies have allowed us to better serve our clients. Our consultants and engineers are certified MCSE, CNE, CCA, CAN and MCSD.

What is your implementation process?
We have developed a unique approach which has allowed us to be very successful at implementing business technology solutions. We will develop a formal implementation planning document, including a time frame for completion, which will identify the hardware to be installed at your company and the steps necessary to properly implement and train your staff. The implementation team for your project will consist of members of i-Tech and your company.

How is tech support handled?
In addition to your assigned technician, we also offer a Help Desk to meet your consulting needs. Through one central point of contact, we are able to afford our clients with the quickest and most reliable customer support possible.

What if I already have one of your products, but no longer have a service provider, or would like to switch solution providers?
We won't reinvent the wheel. If you no longer have a solution provider or are looking to make a change, in most cases our engineers can take your current systems and continue customizing them to your specifications without having to start from scratch.

How will I know that I am selecting the right solution?
Our Account Managers follow a technical needs analysis sales approach. They have many years of business experience. They will first understand your business issues and then will provide recommendations for addressing these critical issues, utilizing a variety of products and services specific to your needs.

What are your hours of operation?
Our standard hours of operation are 8:00AM to 5:00PM Monday through Friday except for the following company-observed holidays: New Years Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day and Christmas Day. Additionally, we offer 7 x 24 hour support with premium maintenance offerings.

How do I reach technical support?
If you need to request technical support, please contact us via one of the following methods: • E-mail: support@i-techsupport.com • Toll-Free: (888) 298-9696 • Orlando: (407) 265-2000 If you call after hours, please follow the voice prompts to leave a voicemail in our technical support mailbox which is monitored 24x7. If the matter is of critical nature, please be sure to communicate this to us as we do our best to prioritize our customer requests in order of urgency and severity. Please do NOT leave a request for technical support in an i-Tech team member’s voicemail box as these are not monitored if the team member is on vacation or out of the office on travel.

What is a “ghetto” network? How can you help us with ours?
Although i-Tech is willing to work with the existing hardware on your network and will make the best of what you have, we do recommend top tier products to increase performance and we will not propose a substandard solution. For example, if you are utilizing a 5 year old server for critical data the chance that you may experience downtime or revenue loss is much greater than that of a newer model with a current hardware warranty. As networks evolve from supporting email and web browsing to more demanding applications such as voice, video and VPNs, the hardware standards of your network must be raised to ensure reliability. Interested in a network review? Call us toll-free today at (888) 298-9696.

How is your reputation with your vendors?
i-Tech has a strong relationship with all its vendors, and has won numerous awards from Cisco Systems and other vendors for our outstanding customer satisfaction in both new and existing customer groups.

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