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i-Tech Announces Total Technology Services Platinum
Cisco Premier Partner will now support all of an organization’s network technology and users for a single monthly fee
ORLANDO, Fla.--(BUSINESS WIRE)--Organizations in Central Florida looking to reduce their IT costs now have a new option as i-Tech Support, Inc., one of the few true regional technology solution providers in the Southeast and a Cisco Premier Partner, today announced the availability of its Total Technology Services (TTS) Platinum offering. TTS Platinum allows customers to outsource a variety of necessary but non-profitable IT tasks – including network performance monitoring and management, PC application and hardware support, server support, account administration, security administration and more – for one pre-set monthly fee.
“There is a tendency in tough economic times for companies, especially small and medium size ones, to think that managing IT themselves is a way to save money,” said Richard Vaughn, vice president, customer satisfaction group at i-Tech. “But the reality is it actually costs them more. When I show a CEO, CFO or other executive how they can save 30 percent to 50 percent on their IT costs by signing on to a program like TTS Platinum they are often surprised. Then when they think about the savings, and the fact that their people won’t have to stop doing their ‘real jobs’ to handle IT problems, they are ready to sign up pretty quickly.”
 TTS Platinum is the latest extension of i-Tech’s original TTS Gold service. TTS Gold offers many of i-Tech’s services as part of a retainer, but others are only available on an a la carte basis. With TTS Platinum, everything is included, regardless of the type of work or number of incidents. This strategy makes it a particular favorite of small and medium-size organizations that depend on technology and want to have predictable monthly expenses for it. Innovations such as this are also among the reasons for i-Tech’s high level of customer satisfaction, which has led to the company gaining market share when many of its competitors are challenged.
“i-Tech offers tremendous flexibility and a good culture fit to our organization,” said i-Tech customer Steve Hammond of Charlan Brock & Associates, an architectural firm in Maitland, Florida. “In i-Tech we see a strategic partner that is ready to go that extra mile.”
That “extra mile” in the TTS Platinum service includes regularly scheduled on-site visits by i-Tech experts as well as rapid-response truck rolls by local technicians. Customers will also receive a proactive report card once or twice a month (as needed) that alerts them to potential issues before they become problems.
“i-Tech is also committed to delivering Cisco solutions wherever possible,” Vaughn said. “i-Tech recommends that customers use Cisco hardware end-to-end to increase reliability and simplify network management. It’s not something they have to do right away, but it is something they’re going to want to do sooner rather than later. It really makes a difference in overall performance.”
About i-Tech Support, Inc.
i-Tech is a locally owned business solutions provider specializing in technology consulting. They provide end-to-end business solutions, specializing in the areas of Cisco Unified Communications (IP Telephony), Cisco Network Security and Wireless, Managed Network Services and Microsoft Network Infrastructure. More information is available at www.i-TechSupport.com.
Press Contact
Sean J Avitable
Marketing Manager
i-Tech Support, Inc.
(407) 215-1251
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