Would you like to access the knowledge base of a team that works with new IT products every day?
Do you need help but you are not budgeted for a full-time staff?
Is there backup support available for planned or unplanned time off?

We give you access to network expertise from technical professionals

Our staff is expert in implementing business networks. We are certified in all aspects of network infrastructure solutions, including:

Unlike some traditional computer consultants, all of our network projects come with complete documentation as well as administrative training so our clients can take over administrative support from day 1 of any deployment.

For many of our clients, we act as an extension of their in-house network services department. Many IT Managers have come to regard i-Tech as an active partner in the design, deployment and maintenance of their systems, working side-by-side with their firm's IT employees.

The Total Technology Support Gold Plan

i-Tech's Managed Services Portal provides our clients:

1. Quick Response
   
   • i-Tech can monitor what issues are affecting your network, and will respond before they become critical - such as a server running low on memory
   • Automatic alert dispatch to i-Tech's help desk guarantees a quick response to problems at your site
   
   
2. Security Monitoring
   
   • Alerts i-Tech on attempted network access by unauthorized users
   • Software content control allows you to ban high-bandwidth interactive games or illegal peer-to-peer file sharing which monopolize business resources and promote viruses and Spyware
   • Extensive security reporting gives you a bird's-eye view of your entire network's security
   • Patch inventory ensures your operating systems are up to date and not exposed to vulnerabilities
   
   
3. Graphical Performance Reporting
   
   • Scheduled executive reporting, automatically generated and sent directly to your e-mail address
   • Easy-to-understand graphical reports with "un/acceptable threshold" lines
   • Makes capacity management and upgrade planning simple
   
   
4. Remote Management and Communication
   
   • i-Tech can minimize disruptions to the work environment by remotely resolving issues using a secure VPN system
   • If an issue arises that requires on-site assistance, prior in-depth knowledge allows us to send fully prepared specialists who can resolve the issue faster than ever before
   • Network services monitoring and alerting (POP3, HTTP, FTP and others)
   • Very low bandwidth requirements - does not slow down your network response time what issues are affecting your network, and will respond before they become critical - such as a server running low on memory
   
   
5. Detailed Site Level Inventory
   
   • Up-to-date hardware, software and patch information - automatically collected, 100% accurate - can be used for insurance claims in case of flood, fire or theft

i-Tech's Total Technology Support Gold - Ongoing Professional Services

With our ongoing TTS plans, we schedule regular on-site, Professional Services calls. To get started, you are partnered with a Customer Satisfaction Team that learns your business requirements and your network. They help you schedule a plan where your certified i-Tech network technician comes to your place of business to review all of the key network functions and updates required to keep your network working the way is supposed to.

Your Customer Satisfaction Team will work with you to design a plan to provide you with the best plan for reactive and planned installation and support services for a reasonable, recurring monthly charge. TTS allows you to manage your technology support costs in a way that is both easy to understand and easy to budget.

Total Technology Support Gold - Optional Services

iBDR - An i-Tech Total Technology Support Service: Our "Incremental Forever" methodology captures all changes to the initial image in increments of 15 minutes. The Incremental Forever technology not only backs up recent datasets but also allows end users to reconstruct the state of their data as it stood at the end of various 15-minute restoration points.

TTS Internet Mail Security: SecureMail prevents spam, phishing scams, viruses and other internet pollution from impacting your email operations. The service employs over 60 types of filtering techniques. In addition to sophisticated Spam identification, SecureMail employs multiple anti-virus engines as well as proprietary detection systems that rid incoming email of worms, viruses, phishing attempts and other protocol-based vulnerabilities.

7 x 24 Help Desk Support: i-Tech's Help Desk is committed to providing 24/7/365 end-user support with the philosophy that predictable, repeatable workflow processes will lead to a distinct improvement in customer satisfaction levels. The analysts will greet every caller quickly and professionally and they will possess the appropriate customer service skills to make the end-user feel comfortable throughout the call.

Our TTS Gold Guarantee - If you're not happy with our service, you don't have to pay us.

Just tell us your concerns and charges for any work that you are not satisfied with will be refunded.

Contact us for more information.