Want to spend less on your computer network and still have productive happy employees?

Total Technology Support (TTS) is a comprehensive professional services plan that provides our clients with a discounted way to purchase reactive and planned installation and support services for a reasonable, recurring monthly charge. TTS allows you to manage your technology support costs in a way that is both easy to understand and easy to budget.

With our TTS plans, we schedule regular on-site, Professional Services visits. They help you set up a plan where your certified i-Tech network technician comes onsite to your place of business to review and update all of the key network functions required to keep your systems working the way they are supposed to.

Choose from two tiers of Total Technology Support - the Gold Plan and the Platinum Plan.

The Total Technology Support Gold Plan

Minimize and even eliminate expensive, "reactive" service calls.

After every PS visit, you get a Professional Services Report Card, pre-designed and customized for your company's network. And, by pre-scheduling employee requests for equipment and software installations, troubleshooting and other common issues, you will maximize the value of our plan and greatly increase your end-user's satisfaction with your network resources.

Do you want access to the latest technologies?

We give you access to network expertise from technical professionals.

Microsoft Infrastructure Solutions
     • Exchange 2007, 2010
     • Microsoft Server 2003, 2008
     • Microsoft Small Business Server
Network Virtualization and Design
Cisco Unified Communications
Network Backup and Disaster Recovery

i-Tech's Managed Portal can let both your company's network manager and our help desk know about a problem before you get that complaint call from your end-users!

Remote monitoring gives i-Tech a round-the-clock real-time view of our client's networks and IT assets, so that early symptoms of trouble can be identified and remedial steps can be taken before problems become severe.

In many cases, a problem is addressed and corrected before the end-users know anything was wrong…How's that for response time?

Total Technology Support means that i-Tech is continuously monitoring the health of your infrastructure - and managing growth by providing:

• Scheduled site/device reporting - a bird's eye view into the real performance of your IT infrastructure
  
  
• Perspective into what equipment and software has been installed, and where current or new system resources can be best allocated

An alternative to the conventional time-consuming and expensive break/fix approach to network computer support, TTS Gold professional services actively prevent technical problems and network downtime from occurring in the first place.

We'll tell you what we do for you - in writing…and in excruciating detail.

Some of our customers don't want to know the details, but we document our work and offer everyone the chance to review everything we do to enhance their network investments. Every month you'll receive a statement listing all of the services we do for you. Your Customer Satisfaction Team reviews your TTS statement with you on a regular basis and our clients are encouraged to call us anytime with questions concerning our professional services.

Our TTS Gold Guarantee - If you're not happy with our service, you don't have to pay us.

Just tell us your concerns and charges for any work that you are not satisfied with will be refunded.

Total Technology Support Gold - Optional Recommended Services

iBDR - An i-Tech Total Technology Support Service: Our "Incremental Forever" methodology captures all changes to the initial image in increments of 15 minutes. The Incremental Forever technology not only backs up recent datasets but also allows end users to reconstruct the state of their data as it stood at the end of various 15-minute restoration points.

TTS Internet Mail Security: SecureMail prevents spam, phishing scams, viruses and other internet pollution from impacting your email operations. The service employs over 60 types of filtering techniques. In addition to sophisticated Spam identification, SecureMail employs multiple anti-virus engines as well as proprietary detection systems that rid incoming email of worms, viruses, phishing attempts and other protocol-based vulnerabilities.

7 x 24 Help Desk Support: i-Tech's Help Desk is committed to providing 24/7/365 end-user support with the philosophy that predictable, repeatable workflow processes will lead to a distinct improvement in customer satisfaction levels. The analysts will greet every caller quickly and professionally and they will possess the appropriate customer service skills to make the end-user feel comfortable throughout the call.