Why i-Tech Support Telecom Services?
Every telecom service provider has different strengths. We are telecom industry insiders that help you match your business needs with service providers that can provide the best possible infrastructure solutions to your projects.
i-Tech support sits on YOUR side of the bargaining table and only win when you win. We represent over 60+ carriers and provide unbiased advice on the advantages and disadvantages of each choice that we present. By working with over 60+ carriers, i-Tech Support can truly give you advice that we believe is in your best interest based on all of the available carrier options. We can offer you the same choices as your direct reps and many others that may be a better fit based on your individual project requirements. This is why we love what we do and feel that we can provide you choice in a way that others could never could do.
i-Tech Support “White Glove” Service
We manage each installation, move, change, or disconnect as if it was for our own business so you don’t have to. You can concentrate on your daily business while we do the rest. We communicate throughout the installation process and will review your first invoice after a new service or change.
With over 60+ carriers that we work with, it is critical to be able to set correct customer expectations on installation timelines. Some carriers provide excellent project management and some carriers need to be closely managed. We provide post-sale installation project updates from the direct carriers. We will also supplement the carrier updates with our own circuit inventory spreadsheets as necessary in order to make sure that you have all of the information that you need for your multiple location orders whether you place all of your circuit orders with us through one carrier or multiple carriers.
We provide 1st invoice reviews on each service line item ordered through us and proactively escalate a billing issue with the provider until it is corrected.
Area of Expertise
Telecom Expense Recovery. I-Tech Supports will at their own expense complete a forensic analysis of your telecom spend, file disputes on your behalf, and if successful will share in the windfall. No savings, no payment…simple as that. You enjoy your saving for remainder of the contract. We have found that our clients will enjoy anywhere from 7% to 25% immediate savings
Lifecycle Management (i.e. Internet, Wide Area Network Solutions, Voice Services (SIP / VoIP /PRI, Disaster Recovery Planning). To extend your saving after the contract termination, i-Tech Support will put into action the necessary changes to bring your organization to current technology while at the same time either saving you money or providing more required services for same cost. Win-Win proposition!
Products and Services
i-Tech Support provides unbiased advice, pre-sales support, and post-sales “white glove” support on a comprehensive portfolio of telecom solutions for a wide variety of business needs. We specialize in providing unbiased strategic advice and procurement for the entire telecom suite of Internet, WAN, Voice, Wireless and Cloud Computing services from over 60+ providers. Contact us for a COMPLIMENTARY professional telecom expense audit today!
i-Tech Support represent over 60+ service providers. Some of the service providers that we represent are listed below. Please contact us for a complete list if you are interested in a provider not shown below!
- Internet (T-1, DS-3, OC-3, OC-12, OC-48, Ethernet, DSL, Cable Modem, Fixed Wireless)
- Wide Area Network Solutions (MPLS, Ethernet over Copper, Ethernet PTP, PTMP, or MPTMP)
- Ethernet Internet Access
- SIP Trunks / VoIP
- Long Distance
- Contact/Call Center Solutions
- Enhanced Toll-Free Services
- Local PRI/T-1
- POTS lines
- Carrier Contract Negotiation
- Wireless Expense Management
- Wireless Handset Management
- Telecom Expense Management
- Disaster Recovery Planning for Voice & Data
- Managed Network Services
- Managed Security Services
- Cloud Computing
- Hosted PBX
- Hosted Fax