Want to spend less money on your computer network and still have productive happy users?

With our Total Technology Services (TTS) Pro-active Maintenance Plan, we schedule regular on-site, preventative maintenance calls. You are partnered with a Customer Satisfaction Team that learns your business requirements and your network. They help you schedule a plan where your certified i-Tech network technician comes to your place of business to review all of the key network functions and updates required to keep your network working the way is supposed to.

After every PM visit, you get a Preventative Maintenance Report Card, pre-designed and customized for your company’s network.

And, by pre-scheduling employee requests for equipment and software installations, troubleshooting and other common issues, you will maximize the value of our plan and greatly increase your end-user’s satisfaction with your network resources.

Remote monitoring gives i-Tech a round-the-clock real-time view of our client’s networks and IT assets, so that early symptoms of trouble can be identified and remedial steps can be taken before problems become severe.

TTS Managed Services means that i-Tech is continuously monitoring the health of your infrastructure - and managing growth by providing:

• Scheduled site/device reporting - a bird's eye view into the real performance of your IT infrastructure
• Perspective into what equipment and software has been installed, and where current or new system resources can be best allocated

i-Tech’s Managed Services Portal provides our clients:

• i-Tech can monitor what issues are affecting your network, and will respond before they become critical – such as a server running low on memory
• Automatic alert dispatch to I-Tech’s help desk guarantees a quick response to problems at your site

2. Security Monitoring

• Alerts i-Tech on attempted network access by unauthorized users
• Software content control allows you to ban high-bandwidth interactive games or illegal peer-to-peer file sharing which monopolize business resources and promote viruses and Spyware
• Extensive security reporting gives you a bird’s-eye view of your entire network’s security
• Patch inventory ensures your operating systems are up to date and not exposed to vulnerabilities

3. Graphical Performance Reporting

• Scheduled executive reporting, automatically generated and sent directly to your e-mail address
• Easy-to-understand graphical reports with “un/acceptable threshold” lines
• Makes capacity management and upgrade planning simple

4. Remote Management and Communication

• i-Tech can minimize disruptions to the work environment by remotely resolving issues using a secure VPN system
• If an issue arises that requires on-site assistance, prior in-depth knowledge allows us to send fully prepared specialists who can resolve the issue faster than ever before
• Network services monitoring and alerting (POP3, HTTP, FTP and others)
• Very low bandwidth requirements – does not slow down your network response time what issues are affecting your network, and will respond before they become critical – such as a server running low on memory

5. Detailed Site Level Inventory

• Up-to-date hardware, software and patch information - automatically collected, 100% accurate – can be used for insurance claims in case of flood, fire or theft

An alternative to the conventional time-consuming and expensive break/fix approach to network computer support, TTS Gold actively prevents technical problems and network downtime from occurring in the first place.

Some of our customers don’t want to know the details, but we document our work and offer everyone the chance to review everything we do to enhance their network investments. Every month you’ll receive a statement listing all of the work we did for you.  Your Customer Satisfaction Team reviews your TTS statement with you on a regular basis and our customers are encouraged to call us anytime with questions concerning our customer service.

Just tell us your concerns and charges for any work that you are not satisfied with will be refunded.

TTS Gold makes world-class, proactive support affordable and accessible to all sized organizations - even smaller companies. Because it's delivered by your known, trusted and locally based IT service organization, it provides you with access to professional custom technology help when you need it.

Professional, proactive computer care - reassuring you that your network is up and running at peak performance.

For more information about TTS Gold, contact i-Tech at (407) 265-2000 or visit www.i-techsupport.com.