Over 20 years of serving technology for better business growth
Proudly serving Altamonte Springs since 2000
i-Tech is your trusted local field service management software consulting services and solutions provider in the Altamonte Springs, FL area. Our field service management software consultants will help you identify the solution that best suits the needs of your organization. Book your free consultation today!
Seamless management and communication for your field workforce
Service Management
Our field service management software solution will help you maximize dispatching by scheduling the right people at the right time and obtain real-time data for work taking place in the field. It also provides contract management, appointment schedules, and a full-featured mobile application for service-driven businesses, wholesale distributors, construction companies, and manufacturers for deliveries, installation, or remote service operations.
How Field Service Management software can work for you
With our solution, you can quickly capture service needs to shorten the time between receiving a call and assigning the job. It also enables you to track resource commitments, match tasks to the best available resources, and generate work orders. You’ll enjoy increased revenues and customer satisfaction due to streamlined processes that reduce response times and costs, ultimately giving you a competitive advantage. Seamless integration to inventory, purchasing, and projects provide your service organization with everything you need to grow their business.
Key benefits of Field Service Management software
- 1.
Scheduling, dispatching and call center: Get the right people to the right service or job every time.
- 2.
Improve Communications: Notify resources and customers of appointment assignments or modifications using emails, SMS or push notification.
- 3.
Gain Control of Field Service Technicians: Track resource commitments and real-time GPS location and access to the progress of the appointment with status updates, the material used, and detailed notes and pictures.
- 4.
Accelerate Decision-Making: Improve decisions with drill-down reports and dashboards that provide insights into future needs. Define metrics for technician utilization and service performance.
Field Service Management features
- Calendar Boards
- Appointments
- Resource Scheduling
- Flexible Billing
- Appointments
- Route and Resource Tracking on Maps
- Route Optimization
- Mobile App
- Multi-Language and Localization
- Warranty Management
- Enterprise-Wide Integration
