Your Professional Cisco Partner
Proudly serving Lakeland since 2000
i-Tech Support is your trusted local Cisco Partner support provider in the Lakeland, FL area. We provide excellent customer care and support, plus full installation, maintenance and repair of Cisco Systems technology and software. Contact us today to speak to a Cisco Partner consultant.
Cisco is the premiere enterprise network provider. Whether it is lightning-fast broadband at scale or intuitive and reliable communications hardware and services, there is simply no competition. One of the primary reasons why companies choose Cisco as their enterprise telecom provider and network supplier is the exemplary nature of Cisco’s support and vendor services.
As current Cisco CEO Chuck Robbins said in 2006: “Many of the technologies we’re bringing out lend themselves to managed offerings. They are, by definition, complex, and customers are looking for expertise from our partners.” Clearly, expertise in partnership is a crucial part of the Cisco ethos, and always has been.
What is a Cisco Partner?
Cisco created the Cisco Partner program to help vendors sell and support its market leading products and services. Cisco Partners are approved and registered suppliers, dealers and resellers of Cisco products, as well as companies providing reliable training, maintenance and repair of any Cisco software or hardware product.
The Program experienced a major overhaul in 2020-21, advancing the technology of Cisco Partner platforms and ensuring that all Cisco Partners were operating from the same guidelines.
Cisco Resellers and Cisco Dealers alike can now use the Cisco Partner Experience Platform to share information, engage in regular training and upskilling, and access sales opportunities and incentives. As a Cisco Partner in Lakeland, FL, i-Tech Support are active users of the Experience Platform, and we pride ourselves on being up to date with new Cisco products and platforms.
The Vital Importance of Customer Service for Cisco Partners
Customer Service is at the core of our offering as a Cisco Partner. Making sure that all Cisco dealers, Cisco resellers, and Cisco users are well-served and supported is an approach which keeps Cisco at the apex of the enterprise telecommunications industry. With revenues of over $50 billion annually, according to Statista, the 38-year-old telecoms giant has a lot of value and goodwill to protect.
Outside of product and price, 83% of B2B customers cite good customer service as their primary reason for choosing a provider. This is certainly true in the telecoms and networking industries. Cisco is aware of this very reasonable demand and provides solutions and partners to satisfy it.
We are proud to be a part of Cisco’s ongoing Partner Program, and to pledge always to provide an excellent standard of customer care.
What We Provide as a Cisco Partner
As a leading Cisco Systems Partner, we ensure that Cisco clients are ably supported with second to none supply, installation, maintenance, and ongoing tech support. That is why you should choose i-Tech Support as your Cisco Partner and provider.
Here is what we provide to all Cisco Systems adopters:
- Initial consultation and quotations
- Site visits and options analysis
- Finalised contracting and contract approval
- Installation and system testing
- Training and staff onboarding
- Written or Online Support Materials
- Online Webinars and Seminars
- Repair or Revision Visits
- 24-Hour Tech support via Email / Online Portal
- 24-Hour Tech support via Telephone
- Security Updates and Patches
- And much more…
As a valued Cisco Partner, we aim to provide everything our clients need to make their Cisco systems network fully optimized and ready for the 21st century business environment.