i-Tech Support offers comprehensive managed IT services to align your business goals with the technology to support it. Our programs have been custom tailored to meet your business at its current level while supporting its growth and sustainability.
We apply over 125 years of combined experience providing total technology support into the design our support programs to assist organizations at every level. Our plans deliver expert-level technology support that works in partnership with or in place of your own IT department. As a supported client, you gain full access to our suite of technical engineers, specialists, and architects to monitor, consult and support your company’s technology performance. Our experienced team is dedicated to consulting with you on the best strategies for network optimization and corporate growth.
Total technology support means that as technology continues to evolve, we keep your network current and running. We set the bar high, staying abreast of growing changes and technology trends to align your company with the support necessary to compete in your industry.
Managed IT Services
SupportONE Managed IT Services
Our signature Managed IT Services plan supports demanding businesses needs. Our support designed to provide consistent reliable onsite and offsite support to organizations without a dedicated in-house IT department. Clients on this plan get unlimited offsite and helpdesk support for their entire organization.
Gain the competitive edge with our managed IT services partnership. Gain the extra IT support and service you need to help keep your company’s network running smoothly, efficiently, and safely. Now, your employees can be more productive by offloading day-to-day IT tasks and focusing on more strategic projects.
Our managed IT services offering is a comprehensive solution, which means we are continuously monitoring the health of your infrastructure and managing growth by providing an alternative to the conventional time-consuming, expensive break/fix approach to network computer support.
We understand you require a solution that not only meets your immediate needs but also ensures your long-term success. By outsourcing a portion – or all – of your IT needs, we can provide your organization several direct and indirect benefits to your business. Our managed services offering is a comprehensive solution, which means we are continuously monitoring the health of your infrastructure and managing growth by providing an alternative to the conventional time-consuming, expensive break/fix approach to network computer support.
Our cloud managed IT services plan allows you to have a dedicated team consistently focused on monitoring, optimizing and protect your cloud. This helps you unlock the full potential of your cloud, which gains an added level of expertise. Clients comfortable with remote monitoring can also utilize our advanced cloud, which is monitored, secured and managed completely in-house by our dedicated cloud specialists.
CyberSecure Managed Service
Our CyberSecure managed IT services provide enterprise-level information technology security monitoring to your complete network. The security threat landscape continues to be a concern for business. Safeguarding confidential information and network posterity, while preventing malicious intrusion from internal and external sources is a critical factor today. The CSMS program is designed for organizations of any size without a dedicated cyber security division in-house. Our CSMS services monitor your network around the clock to highlight attack attempts, security threats and areas of risk to better protect your data.
Pre-Paid Managed IT Services
Prepaid technical services allow you to realize significant savings on IT support services. Our team of IT professionals actively monitor and maintain your network from our headquarters in Orlando. Designed as a package purchase, pre-paid technical block services allow you to get the IT support technology expertise you need in a seamless single fixed cost.
Our managed IT services support you by
Our organization can serve as a virtual CIO to support your technology and network. Every managed IT services client has a executive technology professional to provide consultation, advice and recommendations as a virtual CIO for your company. We also provide consistent reporting and periodic business reviews with each client in person to support, advise and enhance the quality of your network environment and plan intelligently for future growth.
Our team keeps your team focused on business. Our world-class support is there when you need us…. and even when you don’t. As a client, you have complete access to our dedicated helpdesk to spearhead issues as they arise, and assist you in resolving them quickly and remotely. If additional support is needed, most of our clients are within minutes from a support team member, which means fast, reliable response to IT issues.
‘Always Available’ IT Team
Our team is built to provide continuous support unlike an in-house IT department. Our teams work in rotation to constantly be available during business hours, after hours and through weekends.
No HR Management
We recruit, train and manage qualified professionals to provide technology support to our clients. We take care of all the HR expenses and overhead so that you have access to the best technicians without the additional management, payroll or overhead expenses.
Whether we are supporting your IT department or acting as a complete IT department for you, your company can now get the expert IT performance while requiring less physical space, less energy costs and less overheads expenses. In addition, your team spends less time dealing with technology frustrations and more time focused on your business.
Our doors are always open to our clients. Our friendly and knowledgeable staff are at always available to support you, as our valued clients.
Our plans are designed to provide world-class support to you for a significantly smaller investment than the cost of a complete IT in-house team. In addition, our clients gain the advantage of our collective IT expertise, which is available at a fee structure significantly less than the cost of bringing this level of expertise in-house.
We are a true one-stop technology partner. We offer a single point of accountability for your technology and the ability to balance your investment in technology so that you can achieve results.
Gaintechnicaltage of our world-class technology expertise. We recruit elite professionals in every major area of technology and invest in ongoing training for our team to be progressively up-to-date with the latest technology, trends and end-of-life/end-of-support elements that can impact your business. Our collective expertise is available to you at a fraction of the cost of an inhouse managed IT department.
Our team of engineers, architects and solution specialist support companies in every major industry. We leverage that expertise into providing better support for. Our experience means that we can quickly troubleshoot your challenges and advise on growing industry trends so you continue to remain competitive in your industry.
Because our plans work in partnership with or in place of your IT department, you can leverage our support at the level your company needs. We can be a complete remote IT department, fill in the gaps for areas not covered by your existing department or be a source of support to handle specific areas of technology weighing down your team or resources.
Our partnership means that you are never alone when IT challenges occur. We support you at every level of IT need. As a managed services client, we consistently monitor your account and act as an invested partner in your company. In addition, every account has a personal account executive, project manager, engineers and information technology specialists to partner with you and support your goals.
Focus on your Business
Organizations who maintain their own computers, servers, and software to only find maintaining a stable technology infrastructure cancels out any benefit. The Blue plan is designed to manage complete technology for your business, at a fraction of the cost.
Unlimited Remote and Onsite Managed IT Services
We manage daily tasks on your behalf, including checking anti-virus signatures, scanning, removing spyware, updating critical security patches and cleaning temporary files. Whitelisted patches are deployed regularly to the client site after pre-testing in our secure network environment. We are certified in all aspects of network infrastructure solutions including Cisco, EATON, Microsoft, NetApp, and VMware
Regular Onsite Business Reviews
A Periodic Business Review (PBR) audits all alerts and reports with the client to cover areas of cost savings, increased performance, security vulnerabilities, and the overall health of your network.
Regular Preventative Maintenance
As part of our managed IT services, we perform regular health checks and preventative maintenance. We routinely check data backup logs and perform test file restores, review server event logs and remedy, verify and apply patches and firmware updates, verify antivirus signature file update and frequency for all servers, Review server resources – Storage / Memory / Processors and perform Monthly Security Patch Maintenance.